SmartScoop® Mailing Address:
SmartScoop, an OurPet's brand
1300 East Street
Fairport Harbor, OH 44077
Customer Care:
If you have any questions regarding the setup or operation of SmartScoop, click HERE for the SmartScoop "Help Me" Online Support Archive. It contains lots of pictures and instructions - everything you need to make sure your SmartScoop Self-Scooping Litter Box is functioning properly. We want you to be completely satisfied with your purchase!
If you have any questions or issues that cannot be answered by visiting our "Help Me" Online Support Archive, contact our Customer Care Department. Please have your sales receipt, model number and product serial number ready before you contact Customer Care.
Email:
customercare@smartscoop.com
Please allow at least one business day to receive an answer via email.
Phone: 1-877-SCOOP44 (1-877-726-6744)
Support is available Monday through Friday, 8am - 5pm Eastern
Assistance is only available in English / l'aide est seulement disponible en anglais
Email Contacts:
For all sales inquiries:
sales@smartscoop.com
For general comments and feedback about
our products:
comments@smartscoop.com
To request information about our products:
info@smartscoop.com
For marketing information:
marketing@smartscoop.com
For technical product questions, comments or concerns:
Please read and understand our Terms & Conditions before submitting any ideas, comments or suggestions.
